Shipping & Returns Policies
Our fulfillment times vary by product type and customization options. Learn more about the how & why here!
Custom products, Custom solutions, Results tailored to you. Guaranteed.
Many of our products feature custom options and add-ons. We believe in putting you in complete creative control and ensuring you get the exact right fit for your home and patio.
This means we have a variety of lead times and shipping restrictions across our products. Please note the expected production/fulfilment time on each product page and appropriate shipping options. All of our products are available for local pickup, and many for local delivery. Select items are available for national delivery, either for a nominal fee or with free shipping. For custom quotes on expanded delivery, please contact us directly.
Certain items are in stock and ready for immediate fulfillment, as noted on the product page. These items will ship or be scheduled for delivery within 48 hours. If for any reason the order cannot be processed right away, you will be contacted by the email you provided at checkout with an updated timeline.
Returns, Replacements, Refunds
Products ending in $.95 are closeout specials. No refund, replacement, or returns can be accepted on these special opportunity buys.
Items ending in $.00 are considered Custom Order items. Custom orders have different production times and varying availability. See the individual product page for the latest production estimates. For an update on your existing order, please contact us at the information below.
Returns or Replacements will be issued for custom order items ONLY:
- For items damaged in shipping
- For production errors (size or color different than ordered, etc).
We are unable to accept returns on customer regret or customer mistake or regret items at this time.
Items ending in $.99 are considered Stock Items. We will accept returns on any stock item within 30 days of purchase. Item should be in good shape and, if applicable, in original packaging. Buyer pays return shipping.
We will issue refund or replacement for stock items damaged in transit. Please send photos of damaged item(s) to: email@example.com
For any questions or concerns about our shipping or return policies, please contact our support team:
M-F 10-6, SAT 10-4
Many items in the store are eligible for local white glove delivery – just look for the tag and the🧤! If you check out an item with standard local delivery, we will perform a driveway dropoff at your convenience. If you need a more personalized delivery – installation or complex assembly or would like your item set up and placed in a specific location – Please check out our White Glove service.
We are pleased to be able to offer free shipping on hundreds of products across the store. While we are currently limited in our shipping capacity to the continental United States and unable to offer shipping on all items, we hope you are able to find the product you need.
For other products for which we are able to offer shipping but cannot provide free shipping, you may be charged a nominal flat rate shipping fee of $15 per item. This helps cover the cost of packaging or shipping surpluses for oversized or delicate items.
We Make it Easy.
Our team of knowledgeable experts is here to help you answer all your questions.
Certified Experts on Staff
All of our staff members go through rigorous training and certification for everything they sell, from hot water care to NFI certified for fireplace installation. If you have a question, we have an answer!
We Stock Only the Best Brands
Every brand we carry, we are proud to have in our own homes. We will never stock something we haven’t tested and approved.
Years of Experience
With over 50 years experience as a family-owned and operated company, The Place is a pillar of the Medina community – and now we move that same dedication to integrity and service to the online market.
We Want to be the Place you Love
Our company mission is to be the place you love to refer your friends. We want your shopping experience to be so pleasant you feel proud to recommend us to everyone you know!